Acoustics & Multimedia

In the section of technical Castomers Support CROWN, You can find the software

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To get a prompt response to any emerging technical issues fill out a simple form in the section"Ask a Question".
How long is the warranty on the Crown Micro products?
The warranty on all products Crown Micro 1 year.
What should I do if I need warranty service?
In this case, you should contact the service Crownmicro technical support by phone, the instructions on the website.
Where to download the firmware?
Crown Micro does not provide software to users in connection with the license obligations to its partners, as the software contains tools for installing unique keys on the device. We recommend that you contact the service center for preproshivki device.
How do I find the serial number (S / N, Serial Number)?
Serial Number - a number of characters located after the words «Serial No:»

The label with the serial number located on the bottom or back of the unit (13 characters).

The serial number can also be seen through the menu «Settings» -> «About tablet» -> «Status»
What to do if bought a fake?
In this case, you should contact the service Crownmicro technical support by phone, the instructions on the website.
How to reflash the tablet?
In connection with the license obligations flashing devices is carried out by authorized service centers.
How to identify the model name (P / N, Part Number)?
Model name - number of characters located after the words «Model No:»
Label with model name is located on the bottom or back side of the product.
Where can I get drivers for the B904 tablet
In accordance with the rules of service, firmware, and driver & nbsp; on the plates in the free access is not laid out. You can reflash the device in one of our ASC.
In case of voluntary migration to Windows 10 the company Crown Micro is not responsible for the availability B904 tablet. All necessary and compatible drivers are located in the base version B904. Windows 8.1 is specially optimized for this model. Direct connection to a PC on Windows, this model does not have. Included & nbsp; is not a cable for connection to a PC.
If the device has received a check or lost, but there is a guarantee if the guarantee is valid?
In your case, the device can be identified by the serial number, then the warranty will be valid from the date of manufacture of the device at the factory. If the warranty has expired, the service center will diagnose, repair or replacement in accordance with the cost of this type of service.
Where to buy spare parts or the charger?
You can purchase parts and accessories in the authorized service centers.
Where can I purchase a Crown Micro products?
You can buy products in the following stores
What is the warranty policy on nutrition Crown Micro blocks?
How to move the application to an external SD card?
When migrating applications to the SD card is not actually transferred to the SD card, but in a special section created in the internal memory card. (This function is called APP2SD, and was originally developed for mobile phones, which typically did not have built-in internal memory). & Nbsp; Not all applications support transfer to the internal SD card, but only those where the transfer is permitted by the developer. Some of the default applications are installed on the SD.
Why does the device battery running time is different from the stated?
On battery life can be affected by various factors: CPU and memory, the brightness of the backlight, the intensity of working with wireless networks (WiFi and Bluetooth, etc. Claimed the maximum operating time of the device with minimal brightness, volume, CPU load and disconnecting from wireless networks.
I crashed on my device display possible repair under warranty?
Mechanical damage to the screen is not covered under warranty
During warm to the touch tablet. This is normal?
Yes, it is normal. During operation, the processor heats up. To improve the performance and durability of the device has been used aluminum casing which performs the role of heat sink and dissipates the excess heat to the environment.
How to enter the BIOS tablet V904?
Can I exchange or return your plate, if I see the dead pixels?
In tablets - two pixels is allowed regardless of the size and screen resolution.
More than 2 - the basis for a replacement.
Unable to go to Google Play ( "Error 101" / Can not establish reliable connection)
In case of this problem, try the following:

1. Make sure the time, date, and time zone are set correctly.

2. Go to Settings / Applications / All, select "Play Market" / Clear data. You must also erase the data "Google Apps", "Google Talk" and "Checkin Service". Sometimes it is necessary to erase data and applications "Browser". Check that the "market".

CROWN takes care about its users and offers a variety of ways to communicate with the Department of Technical Support, among which you can choose the most convenient for you.

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